Devices
Smartphone
Screens, batteries, ports, cameras and software. Diagnosis $30.000 – $50.000, included in every request for this device.
What is wrong?
- Cracked or broken screen
Usually: screen replacement - Touch not responding
Usually: screen replacement - Battery drains fast
Usually: battery replacement - Battery swollen
Usually: battery replacement - Does not charge
Usually: charging port repair, battery replacement - Back glass cracked
Usually: back glass replacement - Camera blurry or black
Usually: camera repair - No sound or callers cannot hear
Usually: speaker or microphone repair - Buttons not working
Usually: button repair - Got wet
Usually: water-damage treatment - Stuck on the logo or crashing
Usually: software restore - Does not turn on
Usually: battery replacement, board repair - Moving to a new phone
Usually: data backup and transfer
Repairs and prices
| Repair | Price range |
|---|---|
| Screen replacement Cracked glass, lines, touch not responding. | Standard part: $180.000 – $350.000 Higher-grade part: $350.000 – $750.000 |
| Battery replacement Drains fast, swollen or shuts down. | Standard part: $120.000 – $200.000 Higher-grade part: $180.000 – $280.000 |
| Charging port repair Loose cable, slow or no charging. | $80.000 – $150.000 |
| Back glass replacement Cracked back panel. | $120.000 – $250.000 |
| Camera repair Blurry, black or shaking camera. | $150.000 – $350.000 |
| Speaker or microphone repair No sound, crackling or callers cannot hear you. | $80.000 – $150.000 |
| Button repair Power or volume buttons stuck or not working. | $70.000 – $130.000 |
| Water-damage treatment Cleaning and drying of the board; parts quoted after. | $90.000 – $180.000 |
| Software restore Stuck on the logo, crashes or updates that fail. | $50.000 – $90.000 |
| Data backup and transfer Photos, contacts and files moved to a new phone. | $40.000 – $80.000 |
| Board repair No power or no signal after other checks; quoted after diagnosis. | Quoted after a look |
Prices in Colombian pesos as ranges for parts and labour together. NEXO confirms the exact repair and price after looking at the device.
Before you bring it
- Back up your photos, contacts and files if the device still turns on.
- Take out the SIM card, the memory card and the case.
- Keep a wet device off and do not charge it.
- Do not write passwords in the app. If a test needs the device unlocked, NEXO asks you in person.
Plan a repair
Every device in one request
Add up to 5 devices, tick what is wrong, choose the repairs and see the price range before you send it to NEXO.
Open the planner