FAQ
Frequently asked questions
Prices, the diagnosis, part grades, passwords and what happens after you send a request.
Why are prices ranges?
The final price depends on the exact model and what NEXO finds. NEXO confirms the repair and the price before starting.
What is the diagnosis fee?
A fee per device for finding the fault. It is shown for every device in your request.
What are the two part grades?
For some screens and batteries you can choose a standard part or a higher-grade part. NEXO tells you which parts it has for your model.
Do I need to give my password?
No. Do not write passwords in the app. If a test needs the device unlocked, NEXO asks you in person.
What happens to my photos and files?
Back them up before the repair when the device still turns on. Data backup and transfer can also be requested for phones.
Is my request a booking?
No. It is a request. NEXO replies to confirm the day, the time and the price.
How do I pay?
Payment is not handled in the app. NEXO tells you how to pay when it confirms the repair.
Where is my request saved?
On your phone only, until you delete it. There is no account.
Plan a repair
Every device in one request
Add up to 5 devices, tick what is wrong, choose the repairs and see the price range before you send it to NEXO.
Open the planner